At FrostAir Cooling (frostaircooling.store), we value our customers and aim to provide high-quality air conditioners and accessories. If you are not fully satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.
1. Returns
- You may request a return within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- A valid proof of purchase or order receipt is required.
- Items that show signs of installation, use, or damage caused by the customer may not be eligible for return.
2. Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days and issued through your original payment method.
- Shipping costs are non-refundable. If applicable, the cost of return shipping will be deducted from your refund.
3. Exchanges
- We only replace items if they are defective or damaged on arrival.
- To request an exchange, please contact us at info@frostaircooling.store with your order details.
4. Non-Returnable Items
- Products marked as final sale or discounted items cannot be returned.
- Installed or custom-modified air conditioners are not eligible for return.
5. Cancellations
- Orders may be canceled within 24 hours of purchase for a full refund.
- If the order has already been shipped, cancellation may not be possible.
6. Contact Us
For return or refund requests, please contact our support team:
📧 info@frostaircooling.store
📍 Street 36, Silk Plaza Lower Basement Workzone, E-11, Islamabad, Pakistan